Asort, the leading fashion and lifestyle brand, offers a dedicated helpline number to assist its customers in various aspects. Whether you are a fashion enthusiast or someone looking for trendy clothing and accessories, the Asort Helpline Number is your gateway to a seamless shopping experience.
Let me shed some light on how this helpline number can benefit you:
Effective Ways to Submit Queries, Feedback, and Complaints :
If you have any queries, feedback, or complaints, we are here to assist you promptly. Asort Company value your concerns and strive to ensure your satisfaction with our services. Below are the various channels through which you can reach
1. Chat :
Our friendly and knowledgeable support team is just one click away. Visit our website and click on the chat option to start a conversation with us.
Customer Care executives are available to assist you during our business hours, which are from 9:30 am to 6:30 pm, Monday to Saturday.
2. Calling :
For more direct assistance, feel free to call us at 0124 - 6906900. Our customer service representatives are eager to attend to your calls and address your concerns promptly within our working hours.
3. Email :
You can also reach us via email at care@asort.com. Drop us a detailed message about your query, feedback, or complaint, and we will ensure a timely response.
Complaint Resolution Timeframe
We understand the importance of resolving complaints swiftly. Our team is committed to resolving your issues as efficiently as possible. In most cases, we aim to resolve complaints within a few days. However, we guarantee that all complaints will be resolved within a maximum of 30 days.
Grievance Redressal
In the rare event that your initial complaint remains unresolved within the 30-day period or the provided resolution does not meet your expectations, we have a comprehensive grievance redressal system in place to assist you further.
Step 1: Contact Customer Care Head
Reach out to our Customer Care Head at head.customercare@asort.com. Please provide essential details such as your ticket number, mobile number, and FCID from your Level 1 complaint submission. Our dedicated representative will contact you within 2 working days to guide you through the complaint resolution process.
Step 2: Escalation
If, by any chance, your issue still remains unresolved after following Step 1, you can escalate your complaint. Send an email to ds.help@asort.com, including all the necessary details, such as your ticket number, FCID, and phone number. We are committed to ensuring that your concern receives the attention it deserves, and we will work diligently to resolve the matter to your satisfaction.
Reporting Fraud Instances :
For instances related to fraud or suspicious activities, please promptly report them to us at ds.help@asort.com. Your cooperation will enable us to investigate the matter thoroughly and take the necessary actions to safeguard our customers and maintain the integrity of our services.
We strive to provide excellent customer service and address your queries, feedback, and complaints effectively. Your satisfaction is our priority, and we look forward to assisting you in any way we can. Please do not hesitate to contact us through any of the channels mentioned above, and we will be glad to be of service.
